About us

Aims & principles

Citizens Advice North Somerset offers free, confidential, impartial and independent advice and information. Our service is for people living and/or working in North Somerset.

If you live outside of this area you can find your nearest Citizens Advice branch here.

We are one of the country’s most progressive and dynamic advice services. Operating from drop in advice centre, dedicated telephone advice and a range of outreach locations, employing approximately 18 staff supported by 81 volunteers.

We are a member of the Citizens Advice network which provides an extensive online information system used to advise clients and also sets the standards of advice, training and equal opportunities for our offices. Citizens Advice also helps people at national level by providing information and advice and by influencing policymakers.

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Our twin aims are to:

  • provide the advice people need for the problems they face
  • improve the policies and practices that affect people's lives

Quality assurance



We provide a quality service for everyone:

  • our clients and their communities
  • our staff (paid and voluntary) 
  • our partners and funders.

We deliver this through our advice services, our research and campaign work, our equality and diversity work and our training provision.

The Advice Quality Standard demonstrates that our organisation is easily accessible, effectively managed and employs staff with the skills and knowledge to meet the needs of our clients. The Specialist Quality Mark demonstrates that our organisation is well run and able to offer excellent client care. It is also a requirement of our Legal Aid Contract.


All Citizens Advice local offices are independent charities, governed by their own board of trustees, who are ultimately responsible for leading the organisation and deciding how it is run.

Day-to-day control is delegated to the Chief Officer. Trustees are responsible for:

  • Setting the overall direction and supporting development
  • Ensuring CANS meets the needs of the local community and the Citizens Advice membership standards
  • Employing staff and controlling finances
  • Earning and retaining the respect of important and influential people and organisations in the community, including funding bodies
  • Ensuring the office complies with relevant laws.

Meet our Trustees >

More about being a Trustee >

Volunteer with us >


Complaints and feedback

Details of our complaints policy and procedure and how to complain about a service you have received from Citizens Advice North Somerset.

Feedback or comment about the Citizens Advice service >

Complaints policy >

Complaints procedure >

Financial Ombudsman service >

GDPR & privacy >

Research and campaigns

Find out more about who is using our service and making your voice heard.

More >

Contact us

If you want to contact us for advice, see get advice.

Appointments are only offered AFTER you have been to our drop-in service. See get advice for more details.

If you wish to cancel your appointment please ring 01934 836201. Calls are charged at your local rate. Please note that you cannot get advice on this number. See get advice for further information

Due to the volume of people we see, let us know as soon as possible if you cannot attend your appointment and you will be given the next available date.

General enquiries
If you have a general enquiry related to Citizens Advice North Somerset, you can email us, or write to us at the following address:

Citizens Advice North Somerset
Badger Centre
3-6 Wadham Street
BS23 1JY