Get advice

In person

Drop-in sessions are available at the locations below.  Click each one for details:

To find out if you can arrange a pre-booked appointment come to a drop-in session, email, or call our Adviceline.  Unfortunately we are not able to offer appointments for every issue.

What do you need to bring with you?

By post

Write to us at the following address:

Citizens Advice North Somerset
PO Box 678
Weston-super-Mare
BS23 9QA

British Sign Language

You can book an appointment with a British Sign Language (BSL) interpreter at any of our locations by email, text relay, or in person.

A series of BSL videos are available on benefits, debt, education, employment and how a Citizens Advice Bureau can help you.

GDPR

Our phone and digital services comply with the General Data Protection Regulation (GDPR).

Find out how we store your data.

By phone

Call our Adviceline on
03444 111 444

Monday to Friday 09:00 - 17:00

This is a national phone service delivered by local offices and national call centres. A Text Relay service is available for people with hearing loss and/or speech impairment to access the telephone system - 03444 111 445.

Calls to this service cost the same as calling 01 and 02 numbers.

More on call costs >

Universal Credit

We have a Help to Claim service that can support you in the early stages of your Universal Credit claim, from the application through to your first full payment. You can:

  • call us for free on 0800 144 8 444 (advisers are available 8am to 6pm, Mon to Fri)
  • chat to us online (look for the "Talk to an adviser" box on this page)
  • speak to us face to face if you live or work in North Somerset (please visit any of our drop-in sessions, or email htc@nscab.org.uk to arrange an appointment)
  • read our online advice

Other useful numbers

  • Citizens Advice Consumer helpline - 03454 04 05 06
  • Macmillan Cancer Support - 01934 836218 / 07580 164557
  • Office Number - 01934 836201 (no advice can be given from this number)

Consumer

You can find consumer advice online, but we also have a Citizens Advice Consumer Service which provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

By email

For general enquiries - advice@nscab.org.uk

Macmillan Cancer Support – Macmillan@nscab.org.uk

Money Advice – moneyadviceteam@nscab.org.uk

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Help yourself

If you have access to the internet, there's practical, reliable advice available from Citizens Advice:

North Somerset local information is available from:

Polski

Polscy tlumacze i doradcy dostepni sa w naszej siedzibie ‘Badger Centre’ w Weston-super-Mare w poniedzialki od 10.00 do 12.00.

We run a Polish Clinic every Monday from 10am to 12noon at the Badger Centre in Weston-super-Mare.

More >