Coronavirus information

Coronavirus Emergency - sources of help and advice

We have closed our face to face service but you can still get advice from Citizens Advice North Somerset:

  • Online -
  • Phone - 03444 111444 (Mon-Fri 9am-5pm)
  • Email - (please allow 5 working days for response)


  • To get coronavirus support as an extremely vulnerable person register on the website.


  • Housing (from Citizens Advice)
  • Shelter has a web page on Housing advice: Coronavirus
  • For housing advice, contact Shelter. Webchat is available. Call 0808 800 444.
  • For deposit advice, contact Keysteps. Call 01934 617617 or email





  • Family (from Citizens Advice)
  • For Family Matters, contact Advice Now - also covers other areas of law.
  • For Maternity issues, contact Maternity Action or call them on 0808 802 0029.




Universal Credit



  • Contact Tax Aid or call 0345 120 3779.
  • If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC’s helpline for help and advice: 0800 024 1222.