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Coronavirus information

Coronavirus Emergency - sources of help and advice

We are unable to offer a face to face service at the moment but you can still get advice from Citizens Advice North Somerset:

Online - www.citizensadvice.org.uk
Phone - 0808 278 7973 (Mon-Fri 9am-5pm)
Email - advice@nscab.org.uk (please allow 5 working days for response)

We have complied with the government's guidance on managing the risk of COVID-19. Please see our COVID secure certificate

Employment

Employment (from Citizens Advice)
Coronavirus: advice for employers and employees (from ACAS)
ACAS helpline call 0300 123 1100.

Money

Debt and money (from Citizens Advice)
Coronavirus and your money (from Money Advice Service)
Coronavirus advice and support (from National Debtline)
Business debt and coronavirus (from Business Debtline)
For personal debt, contact National Debtline. Webchat is available. Or call 0808 808 4000.
For business debt, contact Business Debtline. Webchat available. Or call 0800 197 6026.

Family

Family (from Citizens Advice)
For Family Matters, contact Advice Now - also covers other areas of law.
For Maternity issues, contact Maternity Action or call them on 0808 802 0029.
For Domestic abuse, contact the Domestic Abuse hub

Benefits

Benefits (from Citizens Advice)
Benefits and Coronavirus (from Turn2Us)
What to do if you are affected by Coronavirus (from EntitledTo)
Benefits calculators (via gov.uk)

Universal Credit

Universal Credit (from Citizens Advice)
Contact the Help To Claim service. Webchat is available. Or call 0800 144 8 444.
Understanding Universal Credit (from gov.uk)
New video service for deaf claimants accessing Universal Credit (from gov.uk)

Housing

Housing (from Citizens Advice)
Shelter has a web page on Housing advice: Coronavirus
For housing advice, contact Shelter. Webchat is available. Call 0808 800 444.
For deposit advice, contact Keysteps. Call 01934 617617 or email office@keysteps.org.uk.

Consumer

Check if something might be a scam
Contact Citizens Advice Consumer Service. Webchat is available. Or call 03454 04 05 06

Tax

Contact Tax Aid or call 0345 120 3779.
If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC’s helpline for help and advice: 0800 024 1222.

Government

To get coronavirus support as an extremely vulnerable person register on the gov.uk website.

Copyright © 2022 Citizens Advice North Somerset. All rights reserved. Citizens Advice North Somerset is the operating name of North Somerset Citizens Advice Bureau. Registered charity number 1052967. Registered number 2906303 England. Authorised and regulated by the Financial Conduct Authority FRN: 617686. Registered office: 39 Oxford Street, Weston-super-Mare, England, BS23 1TN