Our services

Citizens Advice North Somerset is an independent charity that provides free, impartial and confidential advice on a range of issues including benefits, debt, employment, housing, consumer problems, family and personal matters, legal procedures, education, health and discrimination.

We also offer practical assistance such as helping you to work out your entitlement to benefits, fill out appropriate forms, write letters, negotiate with creditors and other third parties and, in some cases, help you to prepare for court and tribunal hearings.

How to Get Advice >

Debt advice


Citizens Advice North Somerset is a member of the Money Advice West group, a partnership established in 2006 with the vision to help people who have money and debt problems.  The partnership consists of 7 advice agencies spread across Gloucestershire, Bristol and North Somerset.   Advice and support is available via email, telephone and face-to-face services.

Visit Money Advice West >


We also work in conjunction with Wessex Water who have a variety of schemes to assist those on low income or who have fallen into arrears with their water bills. We can give you independent debt advice and help you to apply for the schemes.


Visit Wessex Water >

How to Get Advice >



Do you get Council Tax Support, but are struggling to pay your council tax bill?  Talk to the #FIRST STEPS team.

We can:

  • assist with bailiff issues
  • set up affordable payment arrangements
  • with budgeting for ongoing council tax bills
  • signpost for help with other debt matters

Visit #FirstSteps website >

Advice North Somerset

Advice North Somerset was originally set up as part of a two-year Advice Services Transition Fund project, funded by the Big Lottery. The aim of the project was to set up an advice partnership in North Somerset to develop the advice services in the challenging climate of cuts to Legal Aid and changes brought in by Welfare Reform.

The original partnership was led by Citizens Advice North Somerset with Age UK Somerset, Alliance Homes and North Somerset BME Network.

Since October 2015 Advice North Somerset has continued, guided by a Steering Group led by Citizens Advice North Somerset.

Advice North Somerset’s aim is to create a partnership in the advice sector that will strengthen the relationship with key public sector bodies to “join up” advice services. Many clients that require the help of one service can also have issues that go beyond the remit of one organisation.

What this partnership strives to achieve is a “one stop” approach for clients that allow them to be referred onto another appropriate organisation to help them with any further problems that they are facing.

Visit website >

Universal Credit

We have a Help to Claim service that can support you in the early stages of your Universal Credit claim, from the application through to your first full payment. You can:

  • call us for free on 0800 144 8 444 (advisers are available 8am to 6pm, Mon to Fri)
  • chat to us online (look for the "Talk to an adviser" box on this page)
  • speak to us face to face if you live or work in North Somerset (please visit any of our drop-in sessions, or email htc@nscab.org.uk to arrange an appointment)
  • read our online advice

Macmillan Benefits Advice Service


We offer a free, confidential advice service to people living with cancer, their carers and relatives.  We can advise on a range of issues including benefits and income maximisation and assist with any other related issues you may have, such as housing, debt and employment.  We can also help apply for charitable support where there is hardship.  We aim to ensure that people affected by cancer receive the support and help they need to minimise the financial effects of a cancer diagnosis.

We are able to help patients receiving treatment at Weston General Hospital or at Bristol Hospitals who live in North Somerset and North Sedgemoor.

To contact our Macmillan team, you can

  • phone us on 01934 836218 / 07751 831783 and leave a message if necessary, or
  • email us at Macmillan@nscab.org.uk, or
  • ask your Macmillan or specialist nurse to make a referral to us.

Whichever way you contact us, we will get back in touch with you and arrange a face to face appointment, either at a Citizens Advice office, Weston General Hospital or at your home if you are not well enough to travel.

If you have questions about living with cancer, ask Macmillan. Their cancer support specialists are there for everyone affected by cancer, whatever you need.   Call free on 0808 808 0000 Monday to Friday 9am to 8pm.

Visit Macmillan website >

Equality and diversity

At Citizens Advice North Somerset we value diversity, promote equality and challenge discrimination.

Our service is available to everyone living, working, or travelling through North Somerset, regardless of race or nationality, gender, disability, sexual orientation, religion, age or marital status.

We want to make sure that everyone can access our services and we are constantly reviewing and extending our facilities.

If you feel that the way our service is organised excludes you and others like you from accessing it, or you feel that we are not living up to our principles, please contact our Equality and Diversity Campaigner:

Equality and Diversity Campaigner
Citizens Advice North Somerset
PO Box 678
BS23 9QA

01934 836226

More on equality and diversity in North Somerset >

Visit national Citizens Advice equality pages >