Support us

Volunteer

Volunteers who give advice to our clients are at the heart of our service and we could not manage without them.

Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks including fundraising, assessor, receptionist and trustee.

We are currently recruiting for trainee advisers and will be starting a new training programme in mid October. If you are interested in finding out more about this role click here. Please apply using the application form and send to wendy.fletcher@nscab.org.uk.

Closing date Wednesday 20th September.

Wendy Fletcher
Training and Development Team Leader
01934 836211

Research and campaigns

We campaign around issues affecting the local community by involving our clients and local residents in helping to identify issues that affect them.

We have produced a short video which explains research and campaigns in more detail.

You can help us by:

  • reading our policy research work
  • finding out about the impact of our advice
  • supporting our campaigns

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Donate

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Work with us

We are committed to equality and diversity and welcome applications from all sections of the community. 


Current Vacancies:

Deputy Advice Session Supervisor

Location : Weston-super-Mare and outreach locations across North Somerset
NJC pay scale 4/18 - £17,891 per annum pro rata
16 hours per week (4 hours per session)
Fixed term contract for initial period of 6 months

We are looking for a highly motivated individual to join our Generalist Advice Team as a Deputy Advice Session Supervisor. This would be a good role for anyone wishing to develop their supervisory skills and knowledge. The role will require you to support the Advice Session Supervisor to run the daily generalist advice service: supervising volunteer advisers; case checking; mentoring new volunteers; and ensuring service delivery and quality standards are maintained. The successful candidate will ideally have at least 2 years generalist advice experience in a Citizens Advice setting and will need to have good communication skills and a commitment to delivering a high quality service.

Download a job description, application form and further guidance. Completed applications to be sent to Fiona.cope@nscab.org.uk by Friday 22nd September 2017 at 5pm. Interviews will be held in the week commencing 2nd October 2017.

Welfare Rights Caseworker and Outreach Adviser (maternity cover)

Location : Weston-super-Mare and outreach locations across North Somerset
NJC pay scale 5/24 - £21,745 per annum pro rata
22.5 hours per week
Fixed term contract to cover maternity leave

We are looking for a highly motivated individual to join our Welfare Rights Team as a Welfare Rights Caseworker and Outreach Adviser. The successful candidate will have in-depth knowledge and experience of Welfare Rights as a Citizens Advice caseworker or equivalent and will need to have good communication skills and a commitment to delivering a high quality service.

Download a job description, application form and further guidance. Completed applications to be sent to Fiona.cope@nscab.org.uk by Friday 6th October 2017 at 5pm. Interviews will be held in the week commencing 9th October 2017.

  • Click here for a list of available vacancies at other Citizens Advice offices in England and Wales.