Volunteers who give advice to our clients are at the heart of our service and we could not manage without them.
Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks including fundraising, assessor, receptionist and trustee.
The next adviser training programme is now FULL. If you would like to register your interest for the following programme (starting in October), please contact email@example.com.
Training and Development Team Leader
Research and campaigns
We campaign around issues affecting the local community by involving our clients and local residents in helping to identify issues that affect them.
We have produced a short video which explains research and campaigns in more detail.
You can help us by:
- reading our policy research work
- finding out about the impact of our advice
- supporting our campaigns