Advice Session Supervisor

22.5 hours per week
Initial fixed term 12 month contract
£22,401 per annum pro rata
Locations: Weston-super-Mare, Clevedon, Nailsea and Portishead

We are looking for a highly motivated individual to join our Generalist Advice Team as an Advice Session Supervisor in what is often a highly pressured environment. The role will require you to run the daily advice session and to supervise a team of volunteer advisers, check case records, mentor new volunteers and ensure service delivery and quality standards are maintained.  The successful candidate will have at least 2 years generalist advice experience in a Citizens Advice or equivalent setting and will need to have good communication skills and a commitment to delivering a high quality service.

You will be joining our team of 25 paid staff and over 90 volunteers.  We are an established and well regarded local independent charity which provides free, impartial and confidential advice.  We undertake research & campaign work to influence policy makers and to effect change.  We work in partnership with the Local Authority, The Legal Aid Agency, Macmillan Cancer Support, The Money Advice Service, Wessex Water and many more local and national partners to deliver our advice services to over 7,000 clients living and working in North Somerset.

Closing date: Monday 7 October 2019 at 12noon.
Completed applications to be emailed to