Universal Support: Help to Claim Supervising Advisers

2 x 0.8FTE posts
Location:  Outreach and Jobcentre Plus locations across North Somerset and South Bristol
Salary:  £20,000 to £22,500 (NJC 20 – 24) per annum pro rata depending upon experience

Citizens Advice North Somerset (CANS) is an established and well-regarded local independent charity that provides free, impartial and confidential advice. We undertake research & campaign work to influence policy makers and to effect change. We work in partnership with the Local Authority, The Legal Aid Agency, Macmillan Cancer Support, The Money Advice Service, Wessex Water and many more local and national partners to deliver advice services to over 7,000 clients living and working in North Somerset. Our services are delivered by 24 paid staff and over 90 volunteers.

From 1 April 2019 we will be delivering a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for two experienced supervising advisers with good IT skills to support clients to make and complete their new Universal Credit claim, and supervise/ mentor volunteer staff to supplement the service delivery. There may be some flexibility in regard to part-time / full-time hours.

Closing date: Monday 18th February at midday
Completed applications to be emailed to
Interviews to take place on Friday 22nd February 2019.