Our team is here to help you and give free, impartial advice. Our face to face service is closed at the moment but you can get in touch in a number of ways:
- Adviceline - 0800 144 8848 open 9am-5pm from Monday to Friday (this is a national phone service delivered by local offices and national call centres)
- Text Relay - 03444 111 445 - available for people with hearing loss and/or speech impairment to access the telephone system
- Universal Credit Help to Claim - 0800 144 8 444
- Our client line - 01934 836200
For general queries, fill in our online request form with as much detail as possible and we will get back to you. We aim to answer queries quickly, but please allow up to 5 working days for a reply.
For our specialist Macmillan Cancer Support service, please email Macmillan@nscab.org.uk
If you have access to the internet, there's practical, reliable advice available from Citizens Advice:
Write to us at the following address:
Citizens Advice North Somerset
39 Oxford Street
British Sign Language
You can book an appointment with a British Sign Language (BSL) interpreter at any of our locations by email, text relay, or in person.
A series of BSL videos are available on benefits, debt, education, employment and how a Citizens Advice Bureau can help you.
You can find consumer advice online, but we also have a Citizens Advice Consumer Service which provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.