Our face to face services may be closed, but our team is still here to help you and give free, impartial advice. You can get in touch in a number of ways:

By phone

• Adviceline - 03444 111 444 open 9am-5pm from Monday to Friday (this is a national phone service delivered by local offices and national call centres)
• Text Relay - 03444 111 445 - available for people with hearing loss and/or speech impairment to access the telephone system
• Universal Credit Help to Claim - 0800 144 8 444
• Our client line - 01934 836200

By email/form

For general queries, fill in our online request form with as much detail as possible and we will get back to you. We aim to answer queries quickly, but please allow up to 5 working days for a reply.

*We have experienced some problems with our online form. We are working hard to sort it, but there may be a delay in replying to you*

For our specialist Macmillan Cancer Support service, please email Macmillan@nscab.org.uk

Online

If you have access to the internet, there's practical, reliable advice available from Citizens Advice:

• Citizens Advice online 
• Chat with an adviser online
• Chat with us online about money problems or debt
• Get help applying for Universal Credit
• Contact our consumer service
• Macmillan Cancer Support

By post

Write to us at the following address:

Citizens Advice North Somerset
39 Oxford Street
Weston-super-Mare
BS23 1TN

How we provide advice

• Our Client Agreement explains what you can expect from us and what we expect from you when you get advice from us.
• What to bring to your Citizens Advice appointment
• How we handle unacceptable behaviour 

 

Dedicated services

• Macmillan Cancer Support
• Money Advice West
• Help to Claim (Universal Credit)

British Sign Language

You can book an appointment with a British Sign Language (BSL) interpreter at any of our locations by email, text relay, or in person.

A series of BSL videos are available on benefits, debt, education, employment and how a Citizens Advice Bureau can help you.

Consumer

You can find consumer advice online, but we also have a Citizens Advice Consumer Service which provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

GDPR

Our phone and digital services comply with the General Data Protection Regulation (GDPR).

Find out how we store your data.