Get advice

Our face to face services may be closed, but our team is still here to help you and give free, impartial advice. You can get in touch in a number of ways:

By phone

  • Adviceline - 03444 111 444 open 9am-5pm from Monday to Friday (this is a national phone service delivered by local offices and national call centres)
  • Text Relay - 03444 111 445 - available for people with hearing loss and/or speech impairment to access the telephone system
  • Universal Credit Help to Claim - 0800 144 8 444
  • Our client line - 01934 836200

By email

For general enquiries, please send your query, with as much detail as possible to advice@nscab.org.uk We aim to answer emails as quickly as possible but please allow 5 working days for a reply.

Macmillan Cancer Support – Macmillan@nscab.org.uk

Money Advice – moneyadviceteam@nscab.org.uk

By post

Write to us at the following address:

Citizens Advice North Somerset
39 Oxford Street
Weston-super-Mare
BS23 1TN

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British Sign Language

You can book an appointment with a British Sign Language (BSL) interpreter at any of our locations by email, text relay, or in person.

A series of BSL videos are available on benefits, debt, education, employment and how a Citizens Advice Bureau can help you.

Consumer

You can find consumer advice online, but we also have a Citizens Advice Consumer Service which provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

GDPR

Our phone and digital services comply with the General Data Protection Regulation (GDPR).

Find out how we store your data.