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Our face to face services may be closed, but our team is still here to help you and give free, impartial advice. You can get in touch in a number of ways:

By phone

  • Adviceline - 03444 111 444 open 9am-5pm from Monday to Friday (this is a national phone service delivered by local offices and national call centres)
  • Text Relay - 03444 111 445 - available for people with hearing loss and/or speech impairment to access the telephone system
  • Universal Credit Help to Claim - 0800 144 8 444
  • Our client line - 01934 836200

By email

For general enquiries, please send your query, with as much detail as possible to advice@nscab.org.uk We aim to answer emails as quickly as possible but please allow 5 working days for a reply.

Macmillan Cancer Support – Macmillan@nscab.org.uk

Money Advice – moneyadviceteam@nscab.org.uk

By contact form

We have launched a new way to request advice from us, via an online request form.

Simply click here, fill in the form and we will get back to you as soon as an adviser is available.

By post

Write to us at the following address:

Citizens Advice North Somerset
39 Oxford Street
Weston-super-Mare
BS23 1TN

How we provide advice

 

British Sign Language

You can book an appointment with a British Sign Language (BSL) interpreter at any of our locations by email, text relay, or in person.

A series of BSL videos are available on benefits, debt, education, employment and how a Citizens Advice Bureau can help you.

Consumer

You can find consumer advice online, but we also have a Citizens Advice Consumer Service which provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

GDPR

Our phone and digital services comply with the General Data Protection Regulation (GDPR).

Find out how we store your data.