Coronavirus information

Coronavirus Emergency - sources of help and advice

We are unable to offer a face to face service at the moment but you can still get advice from Citizens Advice North Somerset:

  • Online -
  • Phone - 0800 144 8848 (Mon-Fri 9am-5pm)
  • Email - (please allow 5 working days for response)

We have complied with the government's guidance on managing the risk of COVID-19. Please see our  COVID secure certificate


  • Use this service to find out what help and advice you can get from the government and other organisations. You can use it for yourself or someone else.


Universal Credit



  • Housing (from Citizens Advice)
  • Shelter has a web page on Housing advice: Coronavirus
  • For housing advice, contact Shelter. Webchat is available. Call 0808 800 444.
  • For deposit advice, contact Keysteps. Call 01934 617617 or email




  • Contact Tax Aid or call 0345 120 3779.
  • If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC’s helpline for help and advice: 0800 024 1222.

Mental Health Support

  • 24/7 Support & Connect  is a free NHS confidential helpline for people who live in Bristol, North Somerset and South Gloucestershire.   0800 0126549
  • Samaritans offer support to anyone in distress or struggling to cope.  116 123
  • Bristol Mindline "here to listen when you need to talk."  0808 808 0330