Coronavirus information

Coronavirus Emergency - sources of help and advice

We are unable to offer a face to face service at the moment but you can still get advice from Citizens Advice North Somerset:

  • Online - www.citizensadvice.org.uk
  • Phone - 0800 144 8848 (Mon-Fri 9am-5pm)
  • Email - advice@nscab.org.uk (please allow 5 working days for response)

We have complied with the government's guidance on managing the risk of COVID-19. Please see our  COVID secure certificate

Government

  • Use this service to find out what help and advice you can get from the government and other organisations. You can use it for yourself or someone else.

Money

Universal Credit

Employment

Housing

  • Housing (from Citizens Advice)
  • Shelter has a web page on Housing advice: Coronavirus
  • For housing advice, contact Shelter. Webchat is available. Call 0808 800 444.
  • For deposit advice, contact Keysteps. Call 01934 617617 or email office@keysteps.org.uk.

 

Consumer

Tax

  • Contact Tax Aid or call 0345 120 3779.
  • If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC’s helpline for help and advice: 0800 024 1222.

Mental Health Support

  • 24/7 Support & Connect  is a free NHS confidential helpline for people who live in Bristol, North Somerset and South Gloucestershire.   0800 0126549
  • Samaritans offer support to anyone in distress or struggling to cope.  116 123
  • Bristol Mindline "here to listen when you need to talk."  0808 808 0330

Family

Benefits