Get advice

Our team is here to help you and give free, impartial advice. The easiest way to get advice or book an appointment is by completing our Online Request Form.

To see other ways of getting in touch with us, please see below.

By phone

  • Adviceline - 0808 278 7973 open 9am-5pm from Monday to Friday (this is a national phone service delivered by local offices and national call centres)
  • Text Relay - 03444 111 445 - available for people with hearing loss and/or speech impairment to access the telephone system
  • Universal Credit Help to Claim - 0800 144 8 444

By email

For general queries, you can email us on We aim to answer queries quickly, but please allow up to 5 working days for a reply.

For our specialist Macmillan Cancer Support service, please email

By post

Write to us at the following address:

Citizens Advice North Somerset
39 Oxford Street
BS23 1TN

How we provide advice


British Sign Language

You can book an appointment with a British Sign Language (BSL) interpreter at any of our locations by email, text relay, or in person.

A series of BSL videos are available on benefits, debt, education, employment and how a Citizens Advice Bureau can help you.


You can find consumer advice online, but we also have a Citizens Advice Consumer Service which provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

Helpline -  0808 223 1133


Our phone and digital services comply with the General Data Protection Regulation (GDPR).

Find out how we store your data.