Vacancy – Help to Claim Adviser

Help to Claim Adviser

Salary:  £20,828 - £24,725 depending on experience
Hours:  part time / full time positions considered
Contract:  12 month fixed term
Location:  Remote working 

We are looking for Help to Claim advisers with good communication and IT skills to support clients to make and complete their new Universal Credit claim. The Help to Claim service is a high profile, national, DWP funded service delivering high quality advice and support to clients to make a new claim for Universal Credit over the phone or via webchat. Trainee positions will be considered.

You’ll have the ability to interview clients remotely using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

Citizens Advice North Somerset (CANS) is an established and well regarded local independent charity that provides free, impartial and confidential advice. We undertake research & campaign work to influence policy makers and to effect change. We work in partnership with the Local Authority, The Legal Aid Agency, Macmillan Cancer Support, The Money Advice Service, Wessex Water and many more local and national partners to deliver advice services to over 7,000 clients living and working in North Somerset. Our services are delivered by 24 paid staff and over 90 volunteers.

Please apply by completing the application form. Applicants recently working under the Help to Claim project will automatically be shortlisted for interview. For an informal conversation about the role please email or call 01934 836210.

Closing date: Monday 16 May 2022 at midday
Interviews to take place Thursday 26 May 2022 via Zoom
Completed applications to be emailed to