Vacancy – Outreach Adviser

Outreach Adviser(s)

Salary: £22,074 rising to £24,694 pro rata depending upon experience
Hours: Up to 37.5 hours per week with an opportunity for job share
Contract:  Permanent
Community locations across North Somerset

We are looking to recruit highly motivated individuals to deliver face-to-face generalist advice in outreach locations across North Somerset working closely with our community-based partners and supporting our volunteer advisers.    You will have recent and relevant experience of generalist advice with the ability to cover a wide range of issues such as benefits, debt, housing, employment, family and immigration. You will also provide generalist casework as and when required.    You will also be required to support our multi-channel generalist advice services (telephone and digital).

The successful candidate(s) will have generalist advice experience in a Citizens Advice or equivalent setting and will need to have good communication skills and a commitment to delivering a high quality service.  Generalist Advice training will be available for the right candidates.  Ability to travel between locations in North Somerset is essential.

Citizens Advice North Somerset (CANS) is an established and well regarded local independent charity that provides free, impartial and confidential advice. We undertake research & campaign work to influence policy makers and to effect change. We work in partnership with the Local Authority, The Legal Aid Agency, Macmillan Cancer Support, The Money Advice Service, Wessex Water and many more local and national partners to deliver advice services to over 7,000 clients living and working in North Somerset.

For an informal conversation about the role please email or call 01934 836246.


Closing date:  Recruitment will remain open until the post(s) are filled

Interviews to be arranged as required

Completed applications to be emailed to